Remote Client Retention Specialist — Commission-Driven

National Debt Relief, LLC.; Arizona; Remote; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Paid holidays

Parental leave

Transit benefits

Life insurance

Wellness program

Job summary

National Debt Relief, LLC. is seeking commission-driven Client Loyalty Specialists to support at-risk clients through inbound and outbound calls and digital channels.

The role emphasizes professionalism, de-escalation, and strong communication to retain customers and protect revenues. The position is full-time and remote with ET schedule options and an expected start date of 12/7/2026, across AZ, FL, GA, MI, NC, NV, PA, SC, TN, TX, and UT.

Qualifications

• 2+ years of phone-based experience in sales, collections, banking, or loan services with a strong focus on persuasion and account management.
• High school diploma required.
• Experience in sales and account management, consistently meeting or exceeding performance expectations.
• Excellent verbal and written communication skills.
• Outstanding interpersonal skills.

Responsibilities

• Engage and retain clients at risk of canceling their enrollment through inbound and outbound calls, email, and digital channels
• Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients stay in program
• Follow established quality guidelines to ensure clients are cared for with integrity
• Show the values and benefits of the program to clients
• Document client discussions clearly and concisely using Salesforce customer relationship management software
• Meet performance criteria set forth by the management team (subject to change based on company baselines)
• Adhere to National Debt Relief and Retention department policies and procedures, including any applicable updates

Skills

Phone sales

Persuasion

Communication

Interpersonal skills

Education

High school diploma

Tools

Salesforce

Job description

National Debt Relief, LLC. is seeking commission-driven Client Loyalty Specialists to support at-risk clients through inbound and outbound calls and digital channels.

The role emphasizes professionalism, de-escalation, and strong communication to retain customers and protect revenues. The position is full-time and remote with ET schedule options and an expected start date of 12/7/2026, across AZ, FL, GA, MI, NC, NV, PA, SC, TN, TX, and UT.