Remote Client Partner: Retention & Upsell Leader

Blacksmith Agency LLC; Providence (RI); Remote; USD 90,000 - 150,000; Full time

Job summary

Blacksmith Agency LLC is a remote digital agency delivering paid media, SEO, CRO and web services for marketing-led brands. As Client Partner you own an established book of recurring agency clients, ensuring retention and growth while coordinating with strategists and the delivery team for a unified client voice.

You will manage renewals, pursue expansions, and meet a seven-figure annual quota across retention and upsells, all while maintaining clear, calm communication with senior stakeholders.

Qualifications

• Agency account management experience is required.
• Proven track record of keeping clients and selling them more work with measurable results.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Responsibilities

• Retain across your book: manage relationships, renewals, and early warnings.
• Identify upsell opportunities and expand projects within each client.
• A seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery teams to provide a single client-facing voice.

Skills

Agency account management

Client retention

Upselling

Clear communication with stakeholders

Job description

Blacksmith Agency LLC is a remote digital agency delivering paid media, SEO, CRO and web services for marketing-led brands. As Client Partner you own an established book of recurring agency clients, ensuring retention and growth while coordinating with strategists and the delivery team for a unified client voice.

You will manage renewals, pursue expansions, and meet a seven-figure annual quota across retention and upsells, all while maintaining clear, calm communication with senior stakeholders.