Remote Client Services Manager: Growth & Retention

Blacksmith Agency LLC; Portland (ME); A distancia; USD 75.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Base plus commission (50/50 split)

Descripción de la vacante

Blacksmith Agency LLC is a fully remote digital agency delivering paid media, SEO, CRO and web services to marketing-led brands. As Client Services Manager, you will own an established book of recurring clients, keeping them happy and growing the relationship.

You will work with the sales team to win new clients while the rest of the team executes, ensuring the client hears one clear voice. Expect a seven-figure annual quota across retention and upsells and a pay structure with base plus

Formación

• Experience in agency account management across marketing, digital, or advertising.
• Proven track record of retaining clients and selling additional work with measurable results.
• Comfortable carrying and reporting on a quota.
• Ability to communicate clearly with senior client stakeholders.

Responsabilidades

• Retain and grow a book of agency clients.
• Identify and close upsell opportunities within existing accounts.
• Maintain a seven-figure annual quota for retention and upsells.
• Coordinate with strategists and delivery teams to present a single client voice.

Conocimientos

Agency account management

Client relationship selling

Quota management

Clear communication

Descripción del empleo

Blacksmith Agency LLC is a fully remote digital agency delivering paid media, SEO, CRO and web services to marketing-led brands. As Client Services Manager, you will own an established book of recurring clients, keeping them happy and growing the relationship.

You will work with the sales team to win new clients while the rest of the team executes, ensuring the client hears one clear voice. Expect a seven-figure annual quota across retention and upsells and a pay structure with base plus