Remote Client Partner - Retention & Upsell Leader

Blacksmith Agency LLC; San Jose (CA); Remote; USD 110,000 - 190,000; Full time

Job summary

Blacksmith Agency is a remote digital agency serving marketing-led brands with paid media, SEO, CRO and web services. As Client Partner, you will own an established book of recurring agency clients, keeping them, renewing contracts, and growing them through upsells.

You will work with strategists and delivery teams to ensure a single, clear voice to clients, while managing a seven-figure annual quota across retention and expansion opportunities.

Qualifications

• Experience in agency account management.
• Proven track record of keeping clients and selling more work.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Responsibilities

• Retain and grow your book of agency clients, managing renewals and early warning signals of drift.
• Identify and close upsell opportunities within each client to expand workloads.
• Meet a seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery teams to present a single voice to the client.

Skills

Account management

Quota carrying

Relationship management

Clear communication

Job description

Blacksmith Agency is a remote digital agency serving marketing-led brands with paid media, SEO, CRO and web services. As Client Partner, you will own an established book of recurring agency clients, keeping them, renewing contracts, and growing them through upsells.

You will work with strategists and delivery teams to ensure a single, clear voice to clients, while managing a seven-figure annual quota across retention and expansion opportunities.