Remote Client Partner: Growth & Retention

Blacksmith Agency LLC; Sacramento (CA); Remote; USD 120,000 - 210,000; Full time

Benefits offered by this job

Base + commission (50/50)

Job summary

Blacksmith Agency LLC is a remote digital agency delivering paid media, SEO, CRO and web for marketing-led brands. As Client Partner you own an established book of recurring agency clients, while our sales team wins new clients and you grow them.

You will manage retention, pursue upsells, and handle a seven-figure annual quota across retention and upsells. You will collaborate with strategists and the delivery team to ensure clients hear one clear voice and experience results.

Qualifications

• Agency account management experience across marketing, digital, creative or advertising agencies.
• Proven ability to keep clients and sell additional work with measurable results.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Responsibilities

• Retention across your book: the relationship, renewal, and early warning when an account is drifting.
• Upsells and expansion: finding the next project inside each client and selling it.
• A seven-figure annual quota across retention and upsells.
• Working with the strategists and delivery team who run the work, so the client hears one clear voice.

Skills

Account management

Client retention

Sales / upsells

Quota management

Communication

Job description

Blacksmith Agency LLC is a remote digital agency delivering paid media, SEO, CRO and web for marketing-led brands. As Client Partner you own an established book of recurring agency clients, while our sales team wins new clients and you grow them.

You will manage retention, pursue upsells, and handle a seven-figure annual quota across retention and upsells. You will collaborate with strategists and the delivery team to ensure clients hear one clear voice and experience results.