Remote Client Partner: Growth & Retention Lead

Blacksmith Agency LLC; Washington; Remote; USD 120,000 - 240,000; Full time

Job summary

Blacksmith Agency is a remote digital agency delivering paid media, SEO, CRO and web for marketing-led brands. As Client Partner you own an established book of recurring agency clients and guide them to renewals and expanded partnerships.

You will work with the strategists and delivery team to present one clear voice to clients, maintain relationships, and drive revenue across retention and upsells.

Qualifications

• Agency account management experience in marketing, digital, creative or advertising.
• Track record of retaining clients and selling additional work with measurable results.
• Comfort with a quota and revenue targets.
• Excellent communication with senior client stakeholders.

Responsibilities

• Retention across your book: manage relationships, renewals and early warning when an account is drifting.
• Upsells and expansion: identify next projects inside each client and sell them.
• A seven-figure annual quota across retention and upsells.
• Work with the strategists and delivery team to ensure clients hear one clear voice.

Skills

Account management

Sales growth

Quota management

Clear communication

Job description

Blacksmith Agency is a remote digital agency delivering paid media, SEO, CRO and web for marketing-led brands. As Client Partner you own an established book of recurring agency clients and guide them to renewals and expanded partnerships.

You will work with the strategists and delivery team to present one clear voice to clients, maintain relationships, and drive revenue across retention and upsells.