Remote Client Coordinator - Healthcare Admin & Support

MES Solutions; Norwood (MA); Remoto; USD 42.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

Vision benefits

Dental benefits

401k

Paid time off

Descrizione del lavoro

MES Solutions is seeking a Client Coordinator to connect clients with information and support while keeping critical processes moving behind the scenes. This 100% remote position offers the opportunity to work with a collaborative team and develop administrative and customer service skills in a healthcare-focused environment.

The schedule is Monday through Friday, 12:00pm-8:30pm EST. You will handle inquiries, enter data in appropriate systems, coordinate with QA, and assist in resolving issues

Competenze

• High school diploma or equivalent required.
• Minimum one year customer-service experience.
• Must possess knowledge of general computer programs including MS Word, Outlook, and Excel.

Mansioni

• Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Enter client information in systems and/or retrieve information.
• Maintain daily contact with the QA department regarding workflow and pending report status.
• Coordinate with providers for assignment and update database.
• File and archive open and closed cases.
• Verify all client information is current in the database and all client guidelines are documented in the system.
• Work independently and with team members to ensure timely resolution of questions and cases.
• Direct calls to other departments as needed.
• Perform clerical duties such as typing, filing, emailing, and proofreading.
• Assist in resolution of customer complaints and quality assurance issues.
• Notify management of any report issues or concerns.
• Adhere to HIPAA regulations and compliance standards.

Conoscenze

Customer service

Attention to detail

Time management

Independent work

Communication

Formazione

High school diploma or equivalent

Strumenti

Microsoft Word

Outlook

Excel

Descrizione del lavoro

MES Solutions is seeking a Client Coordinator to connect clients with information and support while keeping critical processes moving behind the scenes. This 100% remote position offers the opportunity to work with a collaborative team and develop administrative and customer service skills in a healthcare-focused environment.

The schedule is Monday through Friday, 12:00pm-8:30pm EST. You will handle inquiries, enter data in appropriate systems, coordinate with QA, and assist in resolving issues