Remote Client Success Coordinator

MES Solutions; Norwood (MA); Remote; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Paid Time Off

401k

Job summary

MES Solutions is seeking a Client Coordinator for a fully remote role based in Norwood, MA. You will connect clients with information and support while keeping critical processes moving behind the scenes.

The position runs Monday–Friday, 12:00pm–8:30pm EST, offering opportunities to develop administrative and customer service skills in a healthcare-focused environment. You will handle inquiries, enter data, coordinate with QA and providers, and ensure cases are completed accurately and on time.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer-service experience preferred.
• Proficient with Microsoft Word, Outlook and Excel.
• Ability to adhere to HIPAA regulations and privacy standards.
• Strong communication and data-entry accuracy skills.

Responsibilities

• Handle and respond promptly to inquiries from clients or their representatives.
• Enter client information into appropriate systems and retrieve data as needed.
• Maintain daily contact with QA regarding workflow and status.
• Coordinate with providers for assignments and update databases.
• File and archive cases; verify current client information and guidelines.
• Work independently and with the team to ensure timely case resolution.
• Direct calls to other departments and perform clerical duties.

Skills

MS Word

MS Outlook

Excel

HIPAA training

Customer service

Communication

Data entry

Education

High school diploma

Job description

MES Solutions is seeking a Client Coordinator for a fully remote role based in Norwood, MA. You will connect clients with information and support while keeping critical processes moving behind the scenes.

The position runs Monday–Friday, 12:00pm–8:30pm EST, offering opportunities to develop administrative and customer service skills in a healthcare-focused environment. You will handle inquiries, enter data, coordinate with QA and providers, and ensure cases are completed accurately and on time.