Remote Client Coordinator: Fast-Paced Support

MCMC; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Vision, Dental

401k

Paid time off

Job summary

MCMC is seeking a Client Coordinator for a 100% remote, work-from-home position with a Monday–Friday, 11:30am–8:00pm EST schedule and occasional weekends. You’ll be the go-to resource for clients, physicians, and partners, juggling multiple items, tracking critical information, and ensuring accurate, efficient case handling.

The role emphasizes organization, proactive problem-solving, HIPAA compliance, and delivering outstanding service while moving important healthcare-related processes forward.

Qualifications

• Must be knowledgeable of multiple software programs, including Word, Outlook, Excel.
• HIPAA regulations and compliance standards knowledge.
• Ability to follow instructions and respond to management directions accurately.
• Must demonstrate accuracy, thoroughness, and responsibility for quality of work.
• Must demonstrate exceptional communication skills.
• Ability to work independently, prioritize work activities and use time efficiently.

Responsibilities

• Handle and respond promptly to inquiries from clients and others acting on behalf of the client.
• Enter client or claimant information into appropriate systems and retrieve data.
• Maintain daily contact with QA department regarding workflow and status.
• Contact providers for assignment and update database.
• File and archive open and closed cases.
• Verify all client information is current and documented in the system.
• Work independently and with the team to ensure timely case handling.
• Direct calls to other departments as needed.
• Perform clerical duties such as typing, filing, emailing, and proofreading.
• Assist in resolution of customer complaints and quality assurance issues.
• Notify management of any report issues or concerns.
• Ensure practices comply with safety and legal regulations.
• Perform other duties as assigned.

Skills

Highly organized

Reliable

Proactive

Attention to detail

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Word

Outlook

Excel

Internet

Job description

MCMC is seeking a Client Coordinator for a 100% remote, work-from-home position with a Monday–Friday, 11:30am–8:00pm EST schedule and occasional weekends. You’ll be the go-to resource for clients, physicians, and partners, juggling multiple items, tracking critical information, and ensuring accurate, efficient case handling.

The role emphasizes organization, proactive problem-solving, HIPAA compliance, and delivering outstanding service while moving important healthcare-related processes forward.