Remote Client Coordinator - Healthcare Admin & Support

MES Solutions; Winslows (MA); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, vision, dental benefits

Paid time off

401k

Job summary

MES Solutions is seeking a proactive Client Coordinator to connect clients with information and support while keeping essential processes running smoothly. This 100% remote position is ideal for someone organized and detail-oriented, with a focus on healthcare-related administration and customer service.

You will handle inquiries, manage records, coordinate with QA and providers, and maintain confidentiality in a fast-paced team setting. The role runs Monday through Friday, 12:00pm-8:30pm EST.

Qualifications

• High school diploma or equivalent required.
• Minimum one year customer-service experience; or equivalent combination of education and experience preferred.
• Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
• Must be knowledgeable of multiple software programs, including but not limited to Word, Outlook, Excel, and the Internet.
• Must have ability to be trained on and adhere to HIPAA regulations and compliance standards.
• Ability to follow instructions and respond to managements' directions accurately.
• Must demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements.
• Must demonstrate exceptional communication skills.
• Must be able to work independently, prioritize work activities and use time efficiently.
• Must be able to maintain confidentiality.

Responsibilities

• Handle and respond promptly to inquiries from clients or their representatives regarding questions, status, or general requests for information.
• Enter client or claimant information into systems and retrieve information as needed.
• Maintain daily contact with QA department regarding workflow and pending report status.
• Contact providers for assignment and update database.
• File and archive open and closed cases.
• Verify client information is current and documented in the system.
• Work independently and with team to ensure timely resolution of questions and cases.
• Direct calls to other departments as needed.
• Perform clerical duties such as typing, emailing, and proofreading.
• Assist in resolution of customer complaints and quality assurance issues.
• Notify management of any report issues or concerns.
• Ensure practices comply with state and federal safety and legal regulations.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Attention to detail

Independent work

Confidentiality

HIPAA compliance

Education

High school diploma

Tools

Microsoft Word

Outlook

Excel

Internet

Job description

MES Solutions is seeking a proactive Client Coordinator to connect clients with information and support while keeping essential processes running smoothly. This 100% remote position is ideal for someone organized and detail-oriented, with a focus on healthcare-related administration and customer service.

You will handle inquiries, manage records, coordinate with QA and providers, and maintain confidentiality in a fast-paced team setting. The role runs Monday through Friday, 12:00pm-8:30pm EST.