Remote Client Coordinator - Healthcare Admin & Support

Mes Solution; Norwood (MA); Remote; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Paid time off

401k

Job summary

MES Solutions is seeking a Client Coordinator for a 100% remote role serving clients in a healthcare-focused environment. The schedule is Monday through Friday, 12:00pm-8:30pm EST, with responsibilities to handle inquiries, update client records, and coordinate with internal teams to keep cases moving.

You will enter data into systems, maintain documentation, and assist in resolving customer concerns while ensuring HIPAA compliance and confidentiality.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer-service experience.
• Proficient with Microsoft Word, Outlook, Excel.
• Ability to learn HIPAA regulations and maintain confidentiality.

Responsibilities

• Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Utilize appropriate systems and databases to enter client or claimant information and/or retrieve information.
• Maintain daily contact with the QA department regarding workflow and pending report status.
• Contact providers for assignment and update database.
• File and archive open and closed cases.
• Verify all client information is current in the database and all client specific guidelines are documented in the system.
• Work independently and with team members to ensure timely responses and case resolution.
• Perform clerical duties such as typing, filing, emailing, and proofreading.
• Assist in resolution of customer complaints and quality assurance issues.
• Notify management of any report issues or concerns.
• Ensure practices comply with state and federal regulations.

Skills

Customer service

Attention to detail

Communication

Time management

Confidentiality

Education

High School Diploma

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Internet

Job description

MES Solutions is seeking a Client Coordinator for a 100% remote role serving clients in a healthcare-focused environment. The schedule is Monday through Friday, 12:00pm-8:30pm EST, with responsibilities to handle inquiries, update client records, and coordinate with internal teams to keep cases moving.

You will enter data into systems, maintain documentation, and assist in resolving customer concerns while ensuring HIPAA compliance and confidentiality.