Remote Client Concierge & Scheduling Specialist

Next Stop Travel; Philadelphia (Philadelphia County); Remote; USD 35,000 - 48,000; Full time

Job summary

Next Stop Travel in the United States is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process in a remote environment.

You will handle inquiries via email, phone, and online platforms, identify client needs, coordinate scheduling, submit reservations, and maintain accurate records while contributing to process improvements.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Communication

Attention to detail

Remote work

Tools

Internal systems

Job description

Next Stop Travel in the United States is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process in a remote environment.

You will handle inquiries via email, phone, and online platforms, identify client needs, coordinate scheduling, submit reservations, and maintain accurate records while contributing to process improvements.