Remote Client Concierge & Scheduling Specialist

Next Stop Travel; Birmingham (AL); Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Flexible remote work environment

Performance-based compensation

Access to onboarding and training

Job summary

Next Stop Travel in the United States is seeking a detail-oriented Customer Service Representative to assist clients, organize service arrangements, and support the coordination process in a remote environment.

You will handle inquiries by email, phone, and online platforms, identify client needs, schedule and manage service plans, submit reservations with external providers, and maintain accurate records while contributing to team process improvements.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Organization

Communication

Independent work

Job description

Next Stop Travel in the United States is seeking a detail-oriented Customer Service Representative to assist clients, organize service arrangements, and support the coordination process in a remote environment.

You will handle inquiries by email, phone, and online platforms, identify client needs, schedule and manage service plans, submit reservations with external providers, and maintain accurate records while contributing to team process improvements.