Remote Client Concierge & Scheduling Coordinator

Next Stop Travel; Rehoboth Beach (DE); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Remote work

Onboarding & training

Job summary

Next Stop Travel is seeking a Customer Service Representative to support clients, coordinate service arrangements, and help manage the overall coordination process in a flexible remote environment. You will handle client inquiries via email, phone, and online platforms, identify needs, present options, schedule services, and maintain accurate records.

Strong organizational and communication skills are essential.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative skills

Organization

Communication

Remote work

Job description

Next Stop Travel is seeking a Customer Service Representative to support clients, coordinate service arrangements, and help manage the overall coordination process in a flexible remote environment. You will handle client inquiries via email, phone, and online platforms, identify needs, present options, schedule services, and maintain accurate records.

Strong organizational and communication skills are essential.