Remote Client Concierge & Scheduling Specialist

Velvethorizons; Colorado Springs (CO); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Flexible remote work

Performance-based pay

Training and onboarding

Job summary

Velvet Horizons is seeking a Customer Service Representative to assist clients, organize service arrangements, and support the coordination process in a remote setting. You will serve as a point of contact for inquiries via email, phone, and online platforms, identify client needs, and submit and manage reservations with external providers.

This role requires strong attention to detail and the ability to manage multiple tasks independently; it includes onboarding, ongoing training, and a

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative support

Communication

Remote work

Job description

Velvet Horizons is seeking a Customer Service Representative to assist clients, organize service arrangements, and support the coordination process in a remote setting. You will serve as a point of contact for inquiries via email, phone, and online platforms, identify client needs, and submit and manage reservations with external providers.

This role requires strong attention to detail and the ability to manage multiple tasks independently; it includes onboarding, ongoing training, and a