Remote Client Concierge & Service Coordinator

Velvethorizons; Oklahoma City (OK); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work

Performance-based pay

Job summary

Velvet Horizons is seeking a Customer Service Representative to assist clients, organize service arrangements, and support the coordination of complex schedules in a remote setting. The role emphasizes strong attention to detail and the ability to handle multiple tasks efficiently.

Your responsibilities include serving as the primary contact via email, phone, and online platforms; identifying client needs; coordinating scheduling; submitting reservations with external providers; and keeping

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative tasks

Organizational skills

Communication skills

Independent work

Digital tools

Attention to detail

Job description

Velvet Horizons is seeking a Customer Service Representative to assist clients, organize service arrangements, and support the coordination of complex schedules in a remote setting. The role emphasizes strong attention to detail and the ability to handle multiple tasks efficiently.

Your responsibilities include serving as the primary contact via email, phone, and online platforms; identifying client needs; coordinating scheduling; submitting reservations with external providers; and keeping