Remote Client Concierge & Scheduling Coordinator

Next Stop Travel; Troy (MI); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Flexible remote work environment

Performance-based pay

Training & support

Job summary

Next Stop Travel, a remote-based organization, seeks a Customer Service Representative to assist clients, arrange service plans, and support coordination efforts from a home office.

You’ll handle inquiries via email, phone, and online platforms, identify client needs, schedule services, and maintain accurate records while contributing to team improvements in a structured remote environment.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative support

Organizational skills

Communication skills

Remote work

Attention to detail

Job description

Next Stop Travel, a remote-based organization, seeks a Customer Service Representative to assist clients, arrange service plans, and support coordination efforts from a home office.

You’ll handle inquiries via email, phone, and online platforms, identify client needs, schedule services, and maintain accurate records while contributing to team improvements in a structured remote environment.