Remote Client Care & VOIP Support Specialist

Access One Inc.; United States; Remote; USD 30,000 - 34,000; Full time

Job summary

Access One Inc. is seeking a Client Care Representative to deliver phone-based support to our current clients in a remote capacity. You will assist with account inquiries, move/add/change orders, and open trouble tickets, while performing Tier I VOIP troubleshooting and Metaswitch updates.

The role requires clear communication, strong problem solving, and the ability to manage multiple tasks with professionalism. Remote work options and comprehensive benefits are provided.

Qualifications

• Excellent communication skills are required.
• Experience handling difficult customer situations is preferred.
• Proficiency with Microsoft Office applications.
• Strong time management and multitasking abilities.

Responsibilities

• Provide phone-based customer support to existing clients.
• Assist with move, add, and change orders and open trouble tickets.
• Perform Tier I troubleshooting for VOIP services and changes.
• Document customer inquiries and resolutions in the system.
• Ensure follow-up with customers and departmental colleagues.

Skills

Excellent communication

Microsoft Suite

Time management

Difficult customer handling

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Access One Inc. is seeking a Client Care Representative to deliver phone-based support to our current clients in a remote capacity. You will assist with account inquiries, move/add/change orders, and open trouble tickets, while performing Tier I VOIP troubleshooting and Metaswitch updates.

The role requires clear communication, strong problem solving, and the ability to manage multiple tasks with professionalism. Remote work options and comprehensive benefits are provided.