Remote VoIP & Business Systems Administrator

One Inc; Folsom (CA); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

One Inc seeks a Business Systems Administrator- VOIP to oversee VoIP and related business systems in a remote-capable role. You will manage SIP-based phone systems, user provisioning, call routing, and integrations with CRM and ticketing tools.

The role emphasizes uptime, performance monitoring, and collaboration with IT, network engineering, and business teams to ensure secure, scalable communications across the organization.

Qualifications

• Bachelor’s degree in Information Technology or related field or equivalent experience.
• 3–5+ years of VoIP, telecom, or unified communications administration.
• Experience supporting enterprise communication environments.
• Relevant certifications are a plus.

Responsibilities

• Administer and support enterprise VoIP platforms (SIP, cloud PBX, softphones, call routing).
• Manage user provisioning, extensions, call flows, auto attendants, and hunt groups.
• Monitor system performance, uptime, call quality, and reliability.
• Troubleshoot voice quality issues with network teams.
• Integrate VoIP with CRM or support systems.

Skills

VoIP technologies

SIP/RTP

Cloud-based UC platforms

Entra ID / Intune / Azure VDI / M365

Networking fundamentals

Vendor management

Communication with stakeholders

Education

Bachelor’s degree in IT or related field

Tools

Teams Phone

RingCentral

Zoom Phone

Job description

One Inc seeks a Business Systems Administrator- VOIP to oversee VoIP and related business systems in a remote-capable role. You will manage SIP-based phone systems, user provisioning, call routing, and integrations with CRM and ticketing tools.

The role emphasizes uptime, performance monitoring, and collaboration with IT, network engineering, and business teams to ensure secure, scalable communications across the organization.