VoIP & Business Systems Administrator — Remote

One Inc; Northern (KY); Hybrid; USD 80,000 - 90,000; Full time

Job summary

One Inc seeks a Business Systems Administrator- VOIP to manage and optimize the company’s voice and communications systems. You will ensure reliable VoIP services and support broader business systems across the organization.

The role collaborates with IT, network engineering, and business teams to maintain high availability, improve user experience, and drive modernization of enterprise communication tools.

Qualifications

• Bachelor’s degree in Information Technology or related field or equivalent experience.
• 3–5+ years of VoIP, telecom, or unified communications administration.
• Experience supporting enterprise communication environments.

Responsibilities

• Administer and support enterprise VoIP platforms (SIP, cloud PBX, softphones).
• Manage user provisioning, extensions, call flows, auto attendants, and hunt groups.
• Monitor performance, uptime, call quality, recordings, and reliability.
• Troubleshoot voice quality issues with network teams.
• Integrate VoIP with CRM or support systems (Salesforce, Zendesk).
• Participate in system upgrades, rollouts, and migrations.
• Support patching, access control, and system hardening.

Skills

VoIP technologies

Cloud-based platforms

Entra ID / Azure AD

Networking knowledge

Troubleshooting & analytics

Vendor management

System integrations & APIs

Salesforce integration

Zendesk integration

Education

Bachelor’s degree in Information Technology or related field

Tools

Salesforce

Zendesk

Microsoft Teams Phone

RingCentral

Zoom Phone

Job description

One Inc seeks a Business Systems Administrator- VOIP to manage and optimize the company’s voice and communications systems. You will ensure reliable VoIP services and support broader business systems across the organization.

The role collaborates with IT, network engineering, and business teams to maintain high availability, improve user experience, and drive modernization of enterprise communication tools.