Remote Client Care Specialist for Pets

Banfield Pet Hospital; Los Angeles (CA); On-site; USD 24,300 - 36,437; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision insurance

401(k) with company match

Continuing Education allowance

Optimum Wellness Plans for pets

Job summary

Banfield Pet Hospital is hiring a Client Care Coordinator to assist clients with Optimum Wellness Plans and other services remotely. This full-time role includes managing client interactions and ensuring satisfaction through effective problem-solving.

The ideal candidate will have customer service experience and strong communication skills. Benefits include competitive pay, medical insurance, and opportunities for career growth.

Qualifications

• One year of Customer Service experience (Call Center, etc.) is required.
• Ability to multi-task, prioritize and manage time effectively is required.
• Excellent communication skills are required.

Responsibilities

• Provide general assistance related to Optimum Wellness Plans.
• Resolve client problems and ensure resolution.
• Manage high volume of incoming client requests.

Skills

Excellent communication skills

Client contact handling

Active listening skills

Multi-tasking and prioritization

Customer service experience

Education

Associate’s degree or equivalent experience

High school diploma or equivalent

Job description

Banfield Pet Hospital is hiring a Client Care Coordinator to assist clients with Optimum Wellness Plans and other services remotely. This full-time role includes managing client interactions and ensuring satisfaction through effective problem-solving.

The ideal candidate will have customer service experience and strong communication skills. Benefits include competitive pay, medical insurance, and opportunities for career growth.