Pet Hospital Client Services Coordinator - Wellness & Care

MARS Veterinary; Lexington (KY); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with match

PTO and Holidays

Parental Leave

Job summary

Banfield Pet Hospitals is hiring a Client Service Coordinator to help move clients and pets through the hospital, support the medical team, and deliver service that encourages return visits.

You will greet clients and pets, enter pet information, manage appointments and invoices, process prescriptions, and promote Optimum Wellness Plans with professionalism.

Strong English communication, customer service experience, and the ability to multi‑task in a busy veterinary setting are valued.

Qualifications

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x‑ray) and exposure to radioactive substances.
• One year related experience required, customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training preferred.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support wellness plan clients.
• Provide professional, efficient and exceptional service at all times, welcoming clients and pets, ensuring their comfort, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening Skills

Communication Skills

Time Management

Multi-tasking

Problem Solving

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospitals is hiring a Client Service Coordinator to help move clients and pets through the hospital, support the medical team, and deliver service that encourages return visits.

You will greet clients and pets, enter pet information, manage appointments and invoices, process prescriptions, and promote Optimum Wellness Plans with professionalism.

Strong English communication, customer service experience, and the ability to multi‑task in a busy veterinary setting are valued.