Pet Hospital Client Concierge & Care Coordinator

Medical Management International, Inc.; Snellville (GA); Hybrid; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

Retirement Plan (401k)

Student Debt Relief Program

Paid Time Off

Mental Health Resources

Disability & Life Insurance

Flexible Spending Accounts

Job summary

Banfield Pet Hospitals is seeking a Client Service Coordinator to drive the flow of clients and pets, support the veterinary team, and deliver exceptional service in a welcoming environment. You will educate clients on Optimum Wellness Plans and preventive care, schedule appointments, and manage documentation with accuracy.

This role emphasizes relationships with clients, teamwork, and efficient hospital operations to promote repeat visits and positive client experiences.

Qualifications

• High School Diploma or equivalent preferred.
• Fluent English communication and strong interpersonal skills.
• Ability to multi-task in a fast-paced veterinary team environment.

Responsibilities

• Direct flow of clients and pets through the hospital to maximize productivity.
• Educate clients about wellness plans and services offered.
• Provide courteous, efficient service and handle invoices and scheduling.
• Assist with documentation, records, and basic administrative tasks.
• Support the veterinary team to ensure a welcoming patient experience.

Skills

Customer focus

Communication skills

Multi-tasking

Organizational skills

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Banfield Pet Hospitals is seeking a Client Service Coordinator to drive the flow of clients and pets, support the veterinary team, and deliver exceptional service in a welcoming environment. You will educate clients on Optimum Wellness Plans and preventive care, schedule appointments, and manage documentation with accuracy.

This role emphasizes relationships with clients, teamwork, and efficient hospital operations to promote repeat visits and positive client experiences.