Pet Care & Client Experience Coordinator

Banfield Pet Hospital; Florida; On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) & Roth Plans

Student Debt Relief Program

Paid Time Off & Holidays

Mental Health Resources

Parental Leave

Continuing Education Allowance

Job summary

Banfield Pet Hospital is seeking aClient Service Coordinator to guide clients and their pets through visits, ensuring a welcoming, informative, and efficient experience. You will help educate clients on preventive care and Optimum Wellness Plans while supporting the veterinary team.

The role requires strong communication, multitasking, and accuracy in documentation, scheduling, and product sales. Weekend/evening flexibility is common in this position.

Qualifications

• High school diploma or equivalent preferred.
• Customer service experience is a plus.
• Ability to read, write and communicate clearly in English.

Responsibilities

• Drive client and pet flow through the hospital to maximize productivity.
• Provide exceptional service; welcome clients and educate them on pet health and services.
• Promote wellness plans and hospital services to clients.
• Assist with documentation, patient data entry and invoicing.
• Support opening/closing procedures and basic administrative tasks.

Skills

Customer focus

Peer relationships

Integrity & Trust

Action oriented

Listening

Communication skills

Client service skills

Priority setting

Time management

multitasking

Problem solving

Organizational ability

Computer skills

Attention to detail

Teamwork

Education

High School Diploma or equivalent preferred

Must be at least 18 years old

One year related customer service experience preferred

Tools

Microsoft Word, Excel, Outlook

Job description

Banfield Pet Hospital is seeking aClient Service Coordinator to guide clients and their pets through visits, ensuring a welcoming, informative, and efficient experience. You will help educate clients on preventive care and Optimum Wellness Plans while supporting the veterinary team.

The role requires strong communication, multitasking, and accuracy in documentation, scheduling, and product sales. Weekend/evening flexibility is common in this position.