Remote Claims Team Lead: AI & Automation Focus

Reserv Claims Analysis, LLC; Atlanta (GA); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Generous health insurance (nationwide)

401(k) with employer match

Competitive PTO

Family leave after 8 months

100% remote work

Quality-of-life tech equipment

Job summary

Reserv Claims Analysis, LLC is seeking a Team Lead to act as a working leader supporting a Claims Manager and overseeing Commercial Auto Claims staff. The role emphasizes leadership, coaching, and leveraging technology to improve efficiency and outcomes in a fully remote setting.

You will balance management duties with individual contributor work, onboarding new hires, and driving performance through reports and client-facing analyses.

Qualifications

• 5+ years of insurance claims experience in multiple lines, auto preferred.
• 3+ years of leadership experience, remote environment preferred.
• Active adjuster license; DHS acceptable; willing to obtain licenses within 60 days.
• Comfortable with technology and evolving claims systems.
• Committed to quality, accuracy, and confidentiality.
• Integrity, ethics, and accountability in handling sensitive information.

Responsibilities

• Provide leadership to Commercial Auto Claims team and support to Claims manager.
• Onboard new hires and ensure cultural immersion.
• Deliver operational effectiveness using technology and analytics.
• Prepare and present comprehensive claims reports and trends to clients.
• Identify topics for team Huddles and elevated claims discussions.
• Lead workshops and training; promote customer-centric mindset.

Skills

Leadership

Remote work

Claims knowledge

Licensing & compliance

Tech-savvy

Communication

Tools

Claims software

Job description

Reserv Claims Analysis, LLC is seeking a Team Lead to act as a working leader supporting a Claims Manager and overseeing Commercial Auto Claims staff. The role emphasizes leadership, coaching, and leveraging technology to improve efficiency and outcomes in a fully remote setting.

You will balance management duties with individual contributor work, onboarding new hires, and driving performance through reports and client-facing analyses.