Remote Claims Team Lead: Lead, Coach & Optimize

Reserv; Atlanta (GA); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan with employer匹配

Generous PTO

Family leave after 8 months

Remote-friendly work model

Equipment provided (Apple laptop & 2nd

Job summary

Reserv is seeking a Team Lead in claims to serve as a working leader supporting the Claims Manager and overseeing the Commercial Transportation Cargo Claims team. The role focuses on leadership, coaching, and using analytics to drive efficiency and performance.

You will balance management duties with individual contributor tasks, lead onboarding, and serve as SME for escalations. Strong license, tech-savviness, and commitment to quality are essential for success.

Qualifications

• 5+ years of insurance claims experience in multiple lines of business, preference for cargo/inland marine with some BI experience.
• 3+ years of leadership experience, preferably in a remote environment.
• Active adjuster license required: resident state license if available, otherwise DHS.
• Comfortable with technology and evolving claims systems to improve efficiencies.
• Demonstrated commitment to quality, accuracy, and confidentiality.

Responsibilities

• Provide leadership to the Commercial Transportation Cargo Claims team and support the Claims Manager.
• Balance management duties with individual contributor work as volume requires.
• Coach, hire, onboard, and train staff while driving operational effectiveness.
• Prepare and present claims reports, metrics, and analyses to clients.
• Identify trends and lead data-driven improvements and workshops.

Skills

Leadership

Claims handling

Remote leadership

Analytics

Coaching

Job description

Reserv is seeking a Team Lead in claims to serve as a working leader supporting the Claims Manager and overseeing the Commercial Transportation Cargo Claims team. The role focuses on leadership, coaching, and using analytics to drive efficiency and performance.

You will balance management duties with individual contributor tasks, lead onboarding, and serve as SME for escalations. Strong license, tech-savviness, and commitment to quality are essential for success.