Remote Claims Team Lead — Auto & Analytics

Reserv; Atlanta (GA); Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Generous PTO

Family leave

Remote-friendly

Equipment provided

Job summary

Reserv is an insurtech focused on AI and automation to streamline claims processes. The Team Lead will support a Claims manager, oversee Commercial Auto Claims staff, and drive operational effectiveness through technology and analytics.

You will balance management with individual contributor work during high volume, coach colleagues, and deliver actionable reports and loss-mitigation insights to clients while fostering a collaborative, customer-centric culture.

Qualifications

• 5+ years of insurance claims experience across multiple lines of business.
• 3+ years of leadership experience, with preference for remote management.
• Comfortable with technology and evolving claims systems and processes.
• Commitment to quality, accuracy, and attention to detail.
• Integrity, ethics, and accountability in handling confidential information.

Responsibilities

• Provide leadership and support to a Claims manager and ASE staff.
• Oversee onboarding tasks and cultural immersion for new hires.
• Serve as SME for first-line questions and escalations.
• Strive to achieve or exceed goals and remove obstacles.
• Implement best practices for claims handling across intake, investigation, evaluation, settlement, and recovery.
• Align team with client expectations for the claims process.
• Be a resource for escalated claims.
• Foster a positive, collaborative work environment and support professional growth.
• Lead training and hiring efforts with the leadership team.
• Prepare and present comprehensive claims reports and analyses for clients.

Skills

Insurance claims experience

Leadership experience

Tech-savvy

Attention to detail

Integrity & accountability

Job description

Reserv is an insurtech focused on AI and automation to streamline claims processes. The Team Lead will support a Claims manager, oversee Commercial Auto Claims staff, and drive operational effectiveness through technology and analytics.

You will balance management with individual contributor work during high volume, coach colleagues, and deliver actionable reports and loss-mitigation insights to clients while fostering a collaborative, customer-centric culture.