Remote Claims Manager: Lead Teams, Drive Outcomes

Reserv; United States; Remote; USD 120,000 - 190,000; Full time

Benefits offered by this job

Health insurance

401(k) employer matching

Generous PTO

Family leave policy

100% remote

Provided equipment

Job summary

Reserv is seeking a senior claims manager to own the results of a remote claims team, including Team Leads and adjusters. You will drive quality, speed, financial outcomes, staffing and client relationships while translating strategy into daily execution.

You will coach, review performance, approve reserves within authority, and coordinate with Legal, Finance, Training and Product teams to improve processes and cost efficiency. A strong license and leadership track are required.

Qualifications

• 8+ years of claims experience, including 3+ years supervising a team of leads.
• Strong command of commercial auto or rental vehicle claims, including BI, APD and litigation.
• Demonstrated results in performance management, quality and financial outcomes.
• Excellent client-facing, written and analytical skills; comfort with data and dashboards.
• Active adjuster license: resident-state license where available, otherwise a DHS license.

Responsibilities

• Lead, coach and develop Team Leads and adjusters; hold regular 1-on-1s, set goals and run performance reviews.
• Own team results on cycle time, severity, reserve accuracy, litigation rate and file quality.
• Approve reserves and settlements within authority; escalate larger exposures with a clear recommendation.
• Manage hiring, onboarding, staffing levels, workload balance and succession planning.
• Run weekly and monthly business reviews and report results, risks and actions to the VP.
• Serve as day-to-day contact for carriers, clients and program managers; respond to audits.

Skills

Team leadership

Performance management

Data analytics

Client relations

Education

Bachelor's degree

AIC/CPCU/JD or similar

Tools

None

Job description

Reserv is seeking a senior claims manager to own the results of a remote claims team, including Team Leads and adjusters. You will drive quality, speed, financial outcomes, staffing and client relationships while translating strategy into daily execution.

You will coach, review performance, approve reserves within authority, and coordinate with Legal, Finance, Training and Product teams to improve processes and cost efficiency. A strong license and leadership track are required.