Remote Claims Investigator

First American; United States; Remote; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid time off

Employee stock purchase plan

Job summary

First American is seeking a detail-focused Claims Evaluations professional to handle escalated complaints and protect the company’s reputation. The role supports regulatory and consumer-facing matters and offers a remote work option within the United States.

You will investigate complaints, assess liability, and represent the company in small claims proceedings while applying analytical and investigative skills. A bachelor’s degree and customer service experience are preferred.

Qualifications

• 1–2 years of customer service experience.
• Bachelor's degree or commensurate work experience.
• Excellent communication skills.
• Basic mechanical, technical and contract knowledge.
• Exceptional customer service skills.
• Possess analytical and investigative skills.
• Proficient in Microsoft Word, Outlook and ability to navigate through Access.
• Fundamental understanding of the home warranty industry.
• Ability to keep composure in hostile conversations.
• Previous leadership experience desired but not required.

Responsibilities

• Investigate, analyze and respond to complaints from Consumer Protection Agencies, Regulatory Agencies, letters of intent/demand letters from Attorneys, claims addressed to Upper Management, claims forwarded to the Corporate Offices.
• Investigate liability complaints against First American and/or independent contractors dispatched by First American.
• Represent the Company in Small Claims Cases.

Skills

Customer service

Communication skills

Analytical thinking

Investigative skills

Leadership experience (desirable)

Education

Bachelor's degree or commensurate work experience

Tools

Microsoft Word

Outlook

Access

Job description

First American is seeking a detail-focused Claims Evaluations professional to handle escalated complaints and protect the company’s reputation. The role supports regulatory and consumer-facing matters and offers a remote work option within the United States.

You will investigate complaints, assess liability, and represent the company in small claims proceedings while applying analytical and investigative skills. A bachelor’s degree and customer service experience are preferred.