Remote Claims Care Center Specialist

American Family Insurance; Boston (MA); Remote; USD 52,000 - 66,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Pension plan

Paid time off

9 paid holidays

Student loan repayment

Paid-family leave

Job summary

American Family Insurance seeks a customer experience professional to manage phone and digital interactions on new and existing claims, assist with immediate needs, and support low-complexity claim inventory. This home-based role offers hourly pay with eligible relocation support, and requires proximity to one of our offices.

You will review coverage, interpret estimates, process payments, and deliver exceptional service to internal and external customers while working across lines of business.

Qualifications

• Demonstrated experience providing customer-driven solutions, support, or service.
• Demonstrated ability to review and apply coverage, assign services, interpret estimates and adjuster notes, and process payments.
• Demonstrated ability to work independently and problem solve.
• Demonstrated experience handling interactions via inbound calls, outbound calls, and digitally.

Responsibilities

• Reviews and applies coverage, assign services, interpret estimates and adjuster notes, and process payments.
• Demonstrates planning and organizational skills, time management, and adherence to a schedule.
• Handles interactions via inbound calls, outbound calls, and digital channels.
• Completes cross-functional responsibilities across lines of business.
• Works independently and solves problems.
• Identifies and gathers information to accurately process claims and meet goals.
• Provides exceptional customer service to internal/external customers and partners.
• Uses claim systems and applications to complete tasks with precision.
• May maintain a claim inventory and assist with low-complexity inventory.

Skills

Customer service

Communication

Independent work

Problem solving

Phone & digital interactions

Tools

Claim systems

Job description

American Family Insurance seeks a customer experience professional to manage phone and digital interactions on new and existing claims, assist with immediate needs, and support low-complexity claim inventory. This home-based role offers hourly pay with eligible relocation support, and requires proximity to one of our offices.

You will review coverage, interpret estimates, process payments, and deliver exceptional service to internal and external customers while working across lines of business.