Remote Claims Resolution Specialist

First American; Springfield (IL); Remote; USD 24,000 - 32,000; Full time

Job summary

First American Home Warranty is seeking a customer service specialist for a high-volume call center. You will respond to service requests, coordinate with third-party contractors, and resolve Home Warranty claims while delivering strong customer support.

Responsibilities include owning cases from investigation to resolution, reviewing information, and communicating with homeowners and contractors. Bilingual Spanish is a plus; remote role with competitive hourly pay.

Qualifications

• High School Diploma.
• 2+ years of customer service experience in a contact center.
• Strong understanding of Home Warranty policies and technical familiarity with appliances/systems.
• Excellent verbal and written communications skills.
• Ability to multitask and manage difficult customers.

Responsibilities

• Take ownership of an assigned caseload from investigation through resolution.
• Make decisions and authorize work orders within a defined limit.
• Identify issues, analyze facts, gather and document pertinent information.
• Handle inbound calls, emails, and voicemails from customers and contractors.
• Explain terms and options of claims and payments to homeowners.

Skills

Customer service

Communication

Multitasking

Analytical thinking

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Company systems

Job description

First American Home Warranty is seeking a customer service specialist for a high-volume call center. You will respond to service requests, coordinate with third-party contractors, and resolve Home Warranty claims while delivering strong customer support.

Responsibilities include owning cases from investigation to resolution, reviewing information, and communicating with homeowners and contractors. Bilingual Spanish is a plus; remote role with competitive hourly pay.