Claims Analyst - Remote

First American; United States; Remote; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid time off

Employee stock purchase plan

Job summary

First American is seeking a detail-focused Claims Evaluations professional to handle escalated complaints and protect the company’s reputation. The role supports regulatory and consumer-facing matters and offers a remote work option within the United States.

You will investigate complaints, assess liability, and represent the company in small claims proceedings while applying analytical and investigative skills. A bachelor’s degree and customer service experience are preferred.

Qualifications

• 1–2 years of customer service experience.
• Bachelor's degree or commensurate work experience.
• Excellent communication skills.
• Basic mechanical, technical and contract knowledge.
• Exceptional customer service skills.
• Possess analytical and investigative skills.
• Proficient in Microsoft Word, Outlook and ability to navigate through Access.
• Fundamental understanding of the home warranty industry.
• Ability to keep composure in hostile conversations.
• Previous leadership experience desired but not required.

Responsibilities

• Investigate, analyze and respond to complaints from Consumer Protection Agencies, Regulatory Agencies, letters of intent/demand letters from Attorneys, claims addressed to Upper Management, claims forwarded to the Corporate Offices.
• Investigate liability complaints against First American and/or independent contractors dispatched by First American.
• Represent the Company in Small Claims Cases.

Skills

Customer service

Communication skills

Analytical thinking

Investigative skills

Leadership experience (desirable)

Education

Bachelor's degree or commensurate work experience

Tools

Microsoft Word

Outlook

Access

Job description

Who We Are

Join a team that puts its People First! As a member of First American's family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

The purpose of the Claims Evaluations Department is to handle escalated and highly visible claims that could not be handled through the normal claims channel. The department handles legal issues as it pertains to claims, and assists in maintaining the company’s reputation with our customers, regulatory agencies and consumer protection agencies. Based on experience, performance, and need, internal growth within the department is available.

What You’ll Do:

• Investigate, analyze and respond to complaints from the following sources: Consumer Protection Agencies, Regulatory Agencies, letters of intent/demand letters from Attorneys, claims addressed to Upper Management, claims forwarded to the Corporate Offices
• Investigate liability complaints against First American and/or independent contractors dispatched by First American
• Represent the Company in Small Claims Cases

What You’ll Bring

• At least 1-2 years of previous customer service experience
• Bachelors Degree or commensurate work experience
• Excellent communication skills
• Basic mechanical, technical and contract knowledge and understanding
• Exceptional customer service skills
• Possess analytical and investigative skills
• Proficient in Microsoft Word, Outlook and ability to navigate through Access
• Fundamental understanding of the home warranty industry
• Ability to keep composure in hostile conversations
• Previous leadership experience desired but not required

Pay Range: $23.37 - $31.15 Hourly, Remote

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We Offer

By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.