Remote Claims Analyst — Investigations & Customer Care

First American; California (MO); Remote; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

PTO / paid sick leave

Employee stock purchase plan

Job summary

First American is seeking a customer-focused team member for our Claims Evaluations Department. You will investigate, analyze and respond to complaints from Consumer Protection Agencies, regulatory bodies, and legal letters in coordination with upper management.

With 1–2 years of customer service experience and strong communication and analytical skills, you will gain a solid understanding of the home warranty industry. This remote role offers competitive pay and comprehensive benefits.

Qualifications

• At least 1-2 years of previous customer service experience
• Bachelor's Degree or commensurate work experience
• Excellent communication skills
• Basic mechanical, technical and contract knowledge and understanding
• Exceptional customer service skills
• Possess analytical and investigative skills
• Proficient in Microsoft Word, Outlook and ability to navigate through Access
• Fundamental understanding of the home warranty industry
• Ability to keep composure in hostile conversations
• Previous leadership experience desired but not required

Responsibilities

• Investigate, analyze and respond to complaints from the following sources: Consumer Protection Agencies, Regulatory Agencies, letters of intent/demand letters from Attorneys, claims addressed to Upper Management, claims forwarded to the Corporate Offices
• Investigate liability complaints against First American and/or independent contractors dispatched by First American
• Represent the Company in Small Claims Cases

Skills

Customer service

Communication

Technical knowledge

Analytical skills

Investigative skills

Leadership

Education

Bachelor's degree

Tools

Microsoft Word

Outlook

Access

Job description

First American is seeking a customer-focused team member for our Claims Evaluations Department. You will investigate, analyze and respond to complaints from Consumer Protection Agencies, regulatory bodies, and legal letters in coordination with upper management.

With 1–2 years of customer service experience and strong communication and analytical skills, you will gain a solid understanding of the home warranty industry. This remote role offers competitive pay and comprehensive benefits.