Remote Claims Advocate & SME

First American; Fort Mill (SC); Remote; USD 28,000 - 37,000; Full time

Benefits offered by this job

Benefits package

Remote work option

Job summary

First American Home Warranty is seeking a detail-oriented claims analyst for a remote position. You will investigate, analyze and respond to highly complex claims, manage a high volume of inquiries and support Brokers, Sales Field and Homeowners in claim activity.

The role requires a high school diploma (some college preferred) and 3–5 years in customer service, with strong communication, problem-solving and patience in escalated situations.

Qualifications

• High school diploma or equivalent required; some college preferred.
• 3-5 years of customer service experience in a similar role.
• Demonstrated ability to handle complex claims with attention to detail.
• Excellent written and verbal communication skills.
• Basic mechanical, technical and contract knowledge; quick learner.

Responsibilities

• Investigate, analyze and respond to highly complex claims from diverse sources.
• Manage a high volume of claims and resolve multiple inquiries simultaneously.
• Answer calls, chats, emails and voicemails per guidelines and assist with back office tasks.
• Maintain an assigned caseload for expedited handling and closure.
• Coordinate with Brokers, Sales Field and Homeowners on claim activity.
• Explain terms and options for claims including denial, cash out, or replacement.

Skills

Customer service

Communication

Claims handling

Warranty knowledge

Microsoft Word

Outlook

Microsoft Access

Education

High school diploma

Some college

Tools

Microsoft Word

Microsoft Outlook

Microsoft Access

Job description

First American Home Warranty is seeking a detail-oriented claims analyst for a remote position. You will investigate, analyze and respond to highly complex claims, manage a high volume of inquiries and support Brokers, Sales Field and Homeowners in claim activity.

The role requires a high school diploma (some college preferred) and 3–5 years in customer service, with strong communication, problem-solving and patience in escalated situations.