Remote Claims Analyst: Complex Investigations

First American; Sacramento (CA); Remote; USD 32,000 - 43,000; Full time

Job summary

First American Home Warranty is seeking a Claims Analyst to investigate, analyze, and respond to complex or escalated claims and complaints. You will review contract terms, communicate with customers and attorneys, and coordinate with internal teams to resolve liability matters.

The role requires strong analytical and writing skills, attention to detail, and the ability to manage sensitive information while meeting regulatory expectations. Remote work options are available.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant professional experience.
• Strong analytical, investigative, and problem‑solving skills with the ability to evaluate complex facts and documentation.
• Excellent written and verbal communication skills.

Responsibilities

• Investigate, analyze, and respond to complex or escalated claims and complaints.
• Work directly with internal departments and external parties to resolve liability matters.
• Prepare comprehensive written responses to customers, attorneys, regulators, and others.

Skills

Analytical thinking

Investigative skills

Problem solving

Written communication

Verbal communication

Attention to detail

Documentation

Regulatory knowledge

Contract interpretation

Negotiation

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Job description

First American Home Warranty is seeking a Claims Analyst to investigate, analyze, and respond to complex or escalated claims and complaints. You will review contract terms, communicate with customers and attorneys, and coordinate with internal teams to resolve liability matters.

The role requires strong analytical and writing skills, attention to detail, and the ability to manage sensitive information while meeting regulatory expectations. Remote work options are available.