Remote Citrix TAM: Drive Adoption & Customer Success

Arrow Electronics; El Paso (TX); Hybrid; USD 139,000 - 170,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with matching

Short-Term/Long-Term Disability

HSA/HRA Options

Paid Time Off

Tuition Reimbursement

Growth Opportunities

On-site Gym

Bike Racks

Employee café

And more!

Job summary

Arrow Electronics seeks a Citrix Technical Account Manager to transform engagements from reactive support to proactive partnership. You will be the primary technical advisor, driving adoption of Citrix solutions and aligning capabilities with customer outcomes for Arrow ECS represented markets.

You will manage 10–15 accounts, build trusted relationships with technical leaders and sales teams, and lead quarterly reviews while coordinating with Citrix ATS, sales engineering, and product teams.

Qualifications

• 7+ years in technical roles such as Solutions Architect, Sales Engineer, or Technical Consultant.
• Hands-on experience with Citrix technologies, or adjacent platforms.
• Experience working with channel partners, internal sales and pre-sales teams, distributors, Enterprise customers, and Professional Services.
• Strong presentation and stakeholder communication skills.
• Ability to operate effectively in global, matrixed environments.
• Proactive, accountable, reliable, and an individual who is a driver to establish their own relationships within accounts.

Responsibilities

• Serve as the primary technical point of contact for Arrow ECS select end customers.
• Manage a portfolio of 10-15 customer accounts, tiered by complexity and strategic goals.
• Build trusted relationships with technical leaders, sales leadership, and presales solution architects.
• Proactively leads customer cadence calls (weekly, bi-weekly, monthly, or as needed) including quarterly strategic reviews.
• Drive solution adoption and usage aligned to assigned business goals.
• Develop and execute technical adoption plans to accelerate customer time-to-value.
• Identify and proactively resolve technical blockers and risks.
• Support partner enablement initiatives including workshops and technical briefings.
• Collaborate with Arrow and Citrix ATS, Sales Engineering, and Product teams.
• Build and/or lead Proof of Concept (POC) / Proof of Value (POV) process as needed.
• Host and coordinate with Citrix, Executive Briefings, for strategic customers to provide product roadmaps.

Skills

Citrix technologies

Channel partnerships

Stakeholder communication

Public speaking

Global/matrix environments

Job description

Arrow Electronics seeks a Citrix Technical Account Manager to transform engagements from reactive support to proactive partnership. You will be the primary technical advisor, driving adoption of Citrix solutions and aligning capabilities with customer outcomes for Arrow ECS represented markets.

You will manage 10–15 accounts, build trusted relationships with technical leaders and sales teams, and lead quarterly reviews while coordinating with Citrix ATS, sales engineering, and product teams.