Strategic Technical Account Manager — Remote

Arrow Electronics; Washington (District of Columbia); Hybrid; USD 139,000 - 170,000; Full time

Benefits offered by this job

Medical Insurance

401k with matching

PTO

Tuition Reimbursement

Growth Opportunities

On-site Gym

Job summary

Arrow Electronics is hiring a Citrix Technical Account Manager to act as the primary technical advisor for Arrow ECS customers in represented markets. You will drive adoption, align Citrix solutions to business objectives, and partner with sales to grow strategic accounts.

The role requires 7+ years in technical roles, Citrix experience, and strong stakeholder communication. The position supports a hybrid work arrangement with possible remote travel as needed.

Qualifications

• 7+ years in technical roles such as Solutions Architect, Sales Engineer, or Technical Consultant.
• Hands-on experience with Citrix technologies, or adjacent platforms.
• Experience working with channel partners, internal sales and pre-sales teams, distributors, Enterprise customers, and Professional Services.
• Strong presentation and stakeholder communication skills.
• Ability to operate effectively in global, matrixed environments.
• Proactive, accountable, reliable, and an individual who is a driver to establish their own relationships within accounts.

Responsibilities

• Serve as the primary technical point of contact for Arrow ECS select end customers.
• Manage a portfolio of 10-15 customer accounts, tiered by complexity and strategic goals.
• Build trusted relationships with technical leaders, sales leadership, and presales solution architects.
• Proactively leads customer cadence calls (weekly, bi-weekly, monthly, or as needed) including quarterly strategic reviews.
• Drive solution adoption and usage aligned to assigned business goals.
• Develop and execute technical adoption plans to accelerate customer time-to-value.
• Identify and proactively resolve technical blockers and risks.
• Support partner enablement initiatives including workshops and technical briefings.
• Collaborate with Arrow and Citrix ATS, Sales Engineering, and Product teams.
• Build and/or lead Proof of Concept (POC) / Proof of Value (POV) process as needed.
• Host and coordinate with Citrix, Executive Briefings, for strategic customers to provide product roadmaps.

Skills

7+ years experience

Citrix technologies

Channel partners experience

Presentation skills

Global matrix environment

Relationship building

Tools

Citrix

Job description

Arrow Electronics is hiring a Citrix Technical Account Manager to act as the primary technical advisor for Arrow ECS customers in represented markets. You will drive adoption, align Citrix solutions to business objectives, and partner with sales to grow strategic accounts.

The role requires 7+ years in technical roles, Citrix experience, and strong stakeholder communication. The position supports a hybrid work arrangement with possible remote travel as needed.