Strategic Technical Account Manager – Hybrid/Remote

Arrow Electronics; Dover (DE); Hybrid; USD 139,000 - 170,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with Matching

Paid Time Off

Job summary

Arrow Electronics is seeking a Citrix Technical Account Manager (TAM) to transform customer engagements from reactive support to proactive partnership. You will act as the primary technical advisor, drive adoption, and align Citrix platform capabilities with business objectives for Arrow ECS customers in represented markets.

You will manage a portfolio of 10–15 accounts, build trusted relationships with technical and sales leadership, and lead cadence calls and strategic reviews to ensure

Qualifications

• 7+ years in technical roles such as Solutions Architect, Sales Engineer, or Technical Consultant.
• Hands-on experience with Citrix technologies, or adjacent platforms.
• Experience working with channel partners, internal sales and pre-sales teams, distributors, Enterprise customers, and Professional Services.

Responsibilities

• Serve as the primary technical point of contact for Arrow ECS select end customers.
• Manage a portfolio of 10-15 customer accounts, tiered by complexity and strategic goals.
• Build trusted relationships with technical leaders, sales leadership, and presales solution architects.
• Proactively leads customer cadence calls (weekly, bi-weekly, monthly, or as needed) including quarterly strategic reviews.
• Drive solution adoption and usage aligned to assigned business goals.
• Develop and execute technical adoption plans to accelerate customer time-to-value.
• Identify and proactively resolve technical blockers and risks.
• Support partner enablement initiatives including workshops and technical briefings.
• Collaborate with Arrow and Citrix ATS, Sales Engineering, and Product teams.
• Build and/or lead Proof of Concept (POC) / Proof of Value (POV) process as needed.
• Host and coordinate with Citrix, Executive Briefings, for strategic customers to provide product roadmaps.

Skills

Citrix Technologies

Channel Partners

Presentation Skills

Global Environment

Technical Advisory

Job description

Arrow Electronics is seeking a Citrix Technical Account Manager (TAM) to transform customer engagements from reactive support to proactive partnership. You will act as the primary technical advisor, drive adoption, and align Citrix platform capabilities with business objectives for Arrow ECS customers in represented markets.

You will manage a portfolio of 10–15 accounts, build trusted relationships with technical and sales leadership, and lead cadence calls and strategic reviews to ensure