Technical Account Manager: Proactive Adoption (Remote)

Arrow Electronics; Lincoln (NE); Hybrid; USD 139,000 - 170,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Matching

Paid Time Off

Tuition Reimbursement

Growth Opportunities

On-site Gym

Job summary

Arrow Electronics is seeking a Citrix Technical Account Manager (TAM) in Colorado. The TAM will be the primary technical advisor for Arrow ECS customers, driving adoption of Citrix solutions and aligning capabilities with business outcomes.

You will manage 10–15 accounts, lead strategic reviews, and collaborate with sales engineering and product teams. In this role, you’ll build executive relationships, coordinate with partners, and lead POC/POV efforts while ensuring customer satisfaction and

Qualifications

• 7+ years in technical roles such as Solutions Architect, Sales Engineer, or Technical Consultant.
• Hands-on experience with Citrix technologies, or adjacent platforms.
• Experience working with channel partners, internal sales and pre-sales teams, distributors, Enterprise customers, and Professional Services.

Responsibilities

• Serve as the primary technical point of contact for Arrow ECS select end customers.
• Manage a portfolio of 10-15 customer accounts, tiered by complexity and strategic goals.
• Build trusted relationships with technical leaders, sales leadership, and presales solution architects.
• Proactively lead cadence calls (weekly, bi-weekly, monthly, etc.) including quarterly strategic reviews.
• Drive solution adoption and usage aligned to business goals.
• Develop and execute technical adoption plans to accelerate time-to-value.
• Identify and resolve technical blockers and risks.
• Support partner enablement initiatives including workshops and briefings.
• Collaborate with Arrow and Citrix ATS, Sales Engineering, and Product teams.
• Lead POC/ POV processes as needed.
• Coordinate with Citrix/Partner updates and escalations and track satisfaction.

Skills

Citrix Technologies

Solutions Architect

Channel Partners

Sales Engineer

Presentation Skills

Global Environments

Account Management

Job description

Arrow Electronics is seeking a Citrix Technical Account Manager (TAM) in Colorado. The TAM will be the primary technical advisor for Arrow ECS customers, driving adoption of Citrix solutions and aligning capabilities with business outcomes.

You will manage 10–15 accounts, lead strategic reviews, and collaborate with sales engineering and product teams. In this role, you’ll build executive relationships, coordinate with partners, and lead POC/POV efforts while ensuring customer satisfaction and