Strategic Technical Account Manager — Proactive Partner

Arrow Electronics; Londonderry (NH); Hybrid; USD 139,000 - 170,000; Full time

Benefits offered by this job

Medical Insurance

401k with matching contributions

Paid Time Off

Tuition Reimbursement

Growth Opportunities

On-site Gym

Job summary

Arrow Electronics seeks a Citrix Technical Account Manager to transform customer engagements from reactive support to proactive partnership. You will act as the primary technical advisor, drive adoption of Citrix solutions, and align platform capabilities with customer goals across Arrow ECS in the represented markets.

You will partner with Sales to deliver a unified customer experience that supports retention, expansion and long-term account growth.

Qualifications

• 7+ years in technical roles such as Solutions Architect, Sales Engineer, or Technical Consultant.
• Hands-on experience with Citrix technologies or adjacent platforms.
• Experience working with channel partners, internal sales and pre-sales teams, distributors, Enterprise customers, and Professional Services.
• Strong presentation and stakeholder communication skills.
• Ability to operate effectively in global, matrixed environments.

Responsibilities

• Serve as the primary technical point of contact for Arrow ECS select end customers.
• Manage a portfolio of 10-15 customer accounts, tiered by complexity and strategic goals.
• Build trusted relationships with technical leaders, sales leadership, and presales solution architects.
• Proactively leads customer cadence calls (weekly, bi-weekly, monthly, or as needed).
• Drive solution adoption and usage aligned to business goals.
• Develop and execute technical adoption plans to accelerate time-to-value.
• Identify and proactively resolve technical blockers and risks.
• Support partner enablement initiatives including workshops and technical briefings.
• Collaborate with Arrow and Citrix ATS, Sales Engineering, and Product teams.
• Lead Proof of Concept (POC) / Proof of Value (POV) processes as needed.
• Host and coordinate with Citrix, Executive Briefings, for strategic customers to provide product roadmaps.

Skills

Citrix expertise

Account management

Technical leadership

Channel partners

Presentation skills

Job description

Arrow Electronics seeks a Citrix Technical Account Manager to transform customer engagements from reactive support to proactive partnership. You will act as the primary technical advisor, drive adoption of Citrix solutions, and align platform capabilities with customer goals across Arrow ECS in the represented markets.

You will partner with Sales to deliver a unified customer experience that supports retention, expansion and long-term account growth.