Strategic Citrix TAM: Enterprise Tech Advisor (Hybrid)

Arrow Electronics; Plymouth (MI); Hybrid; USD 139,000 - 170,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with Matching Contributions

Short-Term/Long-Term Disability

Health Savings Account Options

Paid Time Off

Growth Opportunities

On-site Gym and facilities

Job summary

Arrow Electronics, in the US, seeks a Citrix Technical Account Manager (TAM) to drive proactive customer engagement and adoption of Citrix solutions within Arrow ECS. You will lead technical discussions, coordinate with sales and engineering teams, and guide PoC/POV activities for strategic accounts.

The role requires 7+ years in technical roles, Citrix experience, and strong communication. Hybrid work possible for Colorado candidates; travel to Arrow offices may be required.

Qualifications

• 7+ years in technical roles such as Solutions Architect, Sales Engineer, or Technical Consultant.
• Hands-on experience with Citrix technologies, or adjacent platforms.
• Experience working with channel partners, internal sales and pre-sales teams, distributors, Enterprise customers, and Professional Services.
• Strong presentation and stakeholder communication skills.

Responsibilities

• Serve as the primary technical point of contact for Arrow ECS select end customers.
• Manage a portfolio of 10-15 customer accounts, tiered by complexity and strategic goals.
• Build trusted relationships with technical leaders, sales leadership, and presales solution architects.
• Proactively leads customer cadence calls (weekly, bi-weekly, monthly, or as needed) including quarterly strategic reviews.
• Drive solution adoption and usage aligned to assigned business goals.
• Develop and execute technical adoption plans to accelerate customer time-to-value.
• Identify and proactively resolve technical blockers and risks.
• Support partner enablement initiatives including workshops and technical briefings.
• Collaborate with Arrow and Citrix ATS, Sales Engineering, and Product teams.
• Build and/or lead Proof of Concept (POC) / Proof of Value (POV) process as needed.
• Host and coordinate with Citrix, Executive Briefings, for strategic customers to provide product roadmaps.

Skills

Stakeholder communication

Global matrix environments

Proactive customer engagement

Presentation skills

Tools

Citrix technologies

Job description

Arrow Electronics, in the US, seeks a Citrix Technical Account Manager (TAM) to drive proactive customer engagement and adoption of Citrix solutions within Arrow ECS. You will lead technical discussions, coordinate with sales and engineering teams, and guide PoC/POV activities for strategic accounts.

The role requires 7+ years in technical roles, Citrix experience, and strong communication. Hybrid work possible for Colorado candidates; travel to Arrow offices may be required.