Citrix TAM: Proactive Adoption & Customer Advocate

Arrow Electronics

Denver, Northern (CO, KY)

Hybrid

USD 139,000 - 170,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, Vision Insurance

401k with matching contributions

Short-Term/Long-Term Disability

HSA/HRA options

Paid Time Off

Tuition Reimbursement

Growth Opportunities

On-site gym and facilities

Job summary

Arrow Electronics in Denver, Colorado seeks a Citrix Technical Account Manager to transform customer engagements from reactive support to proactive partnership. You will be the primary technical advisor for Citrix Solutions sold through Arrow ECS, driving adoption and aligning platform capabilities to business outcomes for multiple represented markets.

Hybrid work arrangement: in-office Tuesday through Thursday at Panorama Arrow Building, with some days work-from-home.

Qualifications

7+ years in technical roles such as Solutions Architect, Sales Engineer, or Technical Consultant.
Hands-on experience with Citrix technologies, or adjacent platforms.
Experience working with channel partners, internal sales and pre-sales teams, distributors, Enterprise customers, and Professional Services.
Strong presentation and stakeholder communication skills.
Ability to operate effectively in global, matrixed environments.

Responsibilities

Serve as the primary technical point of contact for Arrow ECS select end customers.
Manage a portfolio of 10-15 customer accounts, tiered by complexity and strategic goals.
Build trusted relationships with technical leaders, sales leadership, and presales solution architects.
Proactively lead cadence calls and quarterly strategic reviews.
Drive adoption and usage aligned to business goals.
Develop and execute technical adoption plans to accelerate time-to-value.
Identify and resolve technical blockers and risks.
Support partner enablement initiatives including workshops and briefings.
Collaborate with Arrow and Citrix ATS, Sales Engineering, and Product teams.
Lead Proof of Concept / Proof of Value processes as needed.
Host and coordinate with Citrix, Executive Briefings for strategic customers to provide roadmaps.
Lead structured agendas with customers covering product updates, changes, initiatives, and renewals.