Strategic Citrix Technical Account Manager

Arrow Electronics; Fayetteville (AR); Hybrid; USD 139,000 - 170,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with Matching Contributions

Disability Insurance

HSA/HRA Options

Paid Time Off

Tuition Reimbursement

Growth Opportunities

RTD Passes

On-site Gym

Bike Racks

And more!

Job summary

Arrow Electronics is seeking a Citrix Technical Account Manager to transform customer engagements from reactive support to proactive partnership. You will be the primary technical advisor for Arrow ECS represented markets, driving adoption of Citrix solutions and aligning platform capabilities with business objectives.

In this hybrid/remote role, you will manage 10–15 strategic accounts, lead cadence calls, collaborate with sales and pre‑sales teams, and guide Proof of Concept activities to

Qualifications

• 7+ years in technical roles such as Solutions Architect, Sales Engineer, or Technical Consultant.
• Hands-on experience with Citrix technologies, or adjacent platforms.
• Experience working with channel partners, internal sales and pre-sales teams, distributors, Enterprise customers, and Professional Services.
• Strong presentation and stakeholder communication skills.
• Ability to operate effectively in global, matrixed environments.
• Proactive, accountable, reliable, and an individual who is a driver to establish their own relationships within accounts.

Responsibilities

• Serve as the primary technical point of contact for Arrow ECS select end customers.
• Manage a portfolio of 10-15 customer accounts, tiered by complexity and strategic goals.
• Build trusted relationships with technical leaders, sales leadership, and presales solution architects.
• Proactively leads customer cadence calls (weekly, bi-weekly, monthly, or as needed) including quarterly strategic reviews.
• Drive ssolution adoption and usage aligned to assigned business goals.
• Develop and execute technical adoption plans to accelerate customer time-to-value.
• Identify and proactively resolve technical blockers and risks.
• Support partner enablement initiatives including workshops and technical briefings.
• Collaborate with Arrow and Citrix ATS, Sales Engineering, and Product teams.
• Build and/or lead Proof of Concept (POC) / Proof of Value (POV) process as needed.
• Host and coordinate with Citrix, Executive Briefings, for strategic customers to provide product roadmaps.
• Lead structured agenda with customers, including: Product updates (Top of Mind) insights; Environment changes and initiatives; Open support ticket review and prioritization; Upcoming projects and risks including renewal risks; Citrix/Partner updates and escalations; Track customer satisfaction.

Skills

Citrix technologies

Customer-facing

Presentation skills

Global/matrix environments

Relationship building

Job description

Arrow Electronics is seeking a Citrix Technical Account Manager to transform customer engagements from reactive support to proactive partnership. You will be the primary technical advisor for Arrow ECS represented markets, driving adoption of Citrix solutions and aligning platform capabilities with business objectives.

In this hybrid/remote role, you will manage 10–15 strategic accounts, lead cadence calls, collaborate with sales and pre‑sales teams, and guide Proof of Concept activities to