Remote Cisco Customer Success Manager | Onboarding & Growth

SHI; Nashville (TN); Remote; USD 75,000 - 125,000; Full time

Benefits offered by this job

Diversity commitment

Growth opportunities

Health benefits

World-class facilities or remote work

Job summary

SHI is seeking an Associate Customer Success Manager - Cisco to onboard customers, guide them through their lifecycle, and drive retention and growth. You will act as SME for Cisco platforms and collaborate with internal teams to align offerings with customer objectives.

You will analyze consumption data, manage service delivery workflows, and maintain strong relationships with key customers and partners to foster trust and future opportunities.

Qualifications

• Bachelor’s degree or relevant work experience required.
• 2+ years of experience in a technical, business, or sales role.
• 1+ year experience in a Cisco dedicated sales support/subject matter expert position selling, quoting, and managing Cisco Support Services & Software contracts, including Enterprise Agreements, self-sufficiently for Customers & Account Executives.
• Proficient in creating quotes within Cisco’s Commerce Workspace for Renewals (CCW-R) & EAMP portal.

Responsibilities

• Onboard customers and guide them through their respective product or service lifecycle to ensure retention and growth.
• Function as the Subject Matter Expert (SME) for specific platforms, tools, or services relevant to the role.
• Plan and conduct regular Customer Success Reviews (CSRs) or meetings to review product usage, roadmaps, and customer feedback.
• Interpret and analyze detailed consumption reports and provide insights for customer success and renewal strategies.
• Build and maintain strong relationships with key customers and partners to ensure a positive customer experience and foster trust.
• Collaborate with sales and other internal teams to align offerings with customer objectives and drive co-selling opportunities.
• Provide support and direction to project teams to ensure successful delivery and synchronization of service projects.
• Continuously learn and develop knowledge on new product technologies and specific offerings relevant to the role.
• Manage workflow of orders and ensure timely delivery of services, working directly with customers and carriers.
• Maintain effective communication with customers and internal teams through various platforms to update on status and understand upcoming needs.

Skills

Organization

Self-motivation

Communication

Time management

Presenting

Influence

Analytical thinking

Problem solving

Business acumen

Emotional intelligence

Results orientation

Multitasking

Education

Bachelor’s Degree or equivalent

Tools

Word

Excel

PowerPoint

Outlook

Microsoft Dynamics AX

Job description

SHI is seeking an Associate Customer Success Manager - Cisco to onboard customers, guide them through their lifecycle, and drive retention and growth. You will act as SME for Cisco platforms and collaborate with internal teams to align offerings with customer objectives.

You will analyze consumption data, manage service delivery workflows, and maintain strong relationships with key customers and partners to foster trust and future opportunities.