Cisco Customer Success Manager | Remote

SHI; Frankfort (KY); Remote; USD 75,000 - 125,000; Full time

Benefits offered by this job

Diversity commitment

Professional growth opportunities

Health benefits

World-class facilities and technology

Job summary

SHI International Corp. seeks an Associate Customer Success Manager - Cisco to onboard customers, guide them through product lifecycles, and ensure retention and growth. You’ll act as a SME for Cisco platforms, plan CSRs, analyze usage, and collaborate with Sales to align offerings with customer objectives.

As a vital link between customers and internal teams, you’ll manage service delivery workflows, interpret consumption data, and foster strong relationships to drive renewal success and trust.

Qualifications

• Bachelor’s degree or relevant work experience required.
• 2+ years of experience in a technical, business, or sales role.
• 1+ year experience in a Cisco dedicated sales support/subject matter expert position selling, quoting, and managing Cisco Support Services & Software contracts, including Enterprise Agreements, self-sufficiently for Customers & Account Executives.
• Proficient in creating quotes within Cisco’s Commerce Workspace for Renewals (CCW-R) & EAMP portal.
• Ability to travel to SHI, Partner, and Customer Events.

Responsibilities

• Onboard customers and guide them through their lifecycle to ensure retention and growth.
• Function as the Subject Matter Expert (SME) for specific platforms, tools, or services relevant to the role.
• Plan and conduct regular Customer Success Reviews (CSRs) to review product usage, roadmaps, and customer feedback.
• Interpret and analyze detailed consumption reports and provide insights for renewal strategies.
• Build and maintain strong relationships with key customers and partners for trusted guidance.
• Collaborate with sales and internal teams to align offerings and drive co-selling opportunities.
• Provide support and direction to project teams to ensure successful delivery of service projects.
• Continuously learn and develop knowledge on new product technologies relevant to the role.

Skills

Word

Excel

PowerPoint

Outlook

Analytical Thinking

Problem-Solving

Communication

Time Management

Education

Bachelor's Degree or relevant work experience

Tools

Microsoft Dynamics AX

Cisco CCW-R

EAMP portal

Job description

SHI International Corp. seeks an Associate Customer Success Manager - Cisco to onboard customers, guide them through product lifecycles, and ensure retention and growth. You’ll act as a SME for Cisco platforms, plan CSRs, analyze usage, and collaborate with Sales to align offerings with customer objectives.

As a vital link between customers and internal teams, you’ll manage service delivery workflows, interpret consumption data, and foster strong relationships to drive renewal success and trust.