Remote Cisco Customer Success Associate — Onboarding & Renewals

SHI; Annapolis (MD); Remote; USD 75,000 - 125,000; Full time

Benefits offered by this job

Diversity commitment

Career growth and leadership

Health and wellness benefits

World-class facilities or remote work

Job summary

SHI International Corp. is seeking an Associate Customer Success Manager - Cisco to onboard customers, guide them through product lifecycle, and ensure retention and growth.

You will act as SME, analyze consumption, and coordinate with internal teams to align offerings with customer objectives. Responsibilities include conducting CSRs, interpreting usage data, and fostering strong relationships with key customers and partners to drive co-selling opportunities.

Qualifications

• Requires Bachelor’s Degree or relevant work experience.
• 2+ years in technical, business, or sales role.
• 1+ year in Cisco dedicated sales support/ SME role.
• Proficient in creating quotes in CCW-R & EAMP portal.

Responsibilities

• Onboard customers and guide through lifecycle for retention and growth.
• Serve as SME for platforms/tools relevant to role.
• Conduct regular Customer Success Reviews on product usage and roadmaps.
• Analyze consumption reports and provide renewal insights.
• Build relationships with customers and partners for positive experience.

Skills

Word

Excel

PowerPoint

Outlook

Microsoft Dynamics AX

Cisco technologies

Cisco renewal knowledge

Education

Bachelor’s Degree

Tools

Cisco Commerce Workspace (CCW-R)

EAMP portal

Job description

SHI International Corp. is seeking an Associate Customer Success Manager - Cisco to onboard customers, guide them through product lifecycle, and ensure retention and growth.

You will act as SME, analyze consumption, and coordinate with internal teams to align offerings with customer objectives. Responsibilities include conducting CSRs, interpreting usage data, and fostering strong relationships with key customers and partners to drive co-selling opportunities.