CSM Associate: Remote, Growth & Impact

SHI; City of Albany (NY); Remote; USD 75,000 - 125,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

401K plan

Flexible spending accounts

Job summary

SHI International Corp. is seeking an Associate Customer Success Manager - Cisco to onboard customers, guide them through product lifecycles, and drive retention and growth. You will act as SME for Cisco platforms and collaborate with sales to align offerings and maximize renewal opportunities.

You will analyze consumption data, manage service delivery workflows, and maintain clear communication with customers and internal teams to ensure a positive experience and trust-building relationships.

Qualifications

• Bachelor’s degree or relevant work experience required.
• 2+ years in a technical, business, or sales role.
• 1+ year in a Cisco dedicated sales support/SME position.
• Proficient in creating quotes within Cisco Commerce Workspace for Renewals (CCW-R) & EAMP portal.

Responsibilities

• Onboard customers and guide them through their product lifecycle to ensure retention and growth.
• Serve as SME for platforms, tools, or services relevant to the role.
• Plan and conduct regular Customer Success Reviews to review usage, roadmaps, and feedback.
• Interpret and analyze consumption reports to inform renewal strategies.
• Build strong relationships with customers and partners to foster trust.
• Collaborate with sales and internal teams to align offerings and drive co-selling.

Skills

Relationship building

Communication

Time management

Problem solving

Analytical thinking

Multi-tasking

Business acumen

Self-motivation

Education

Bachelor’s degree or relevant work experience

Tools

Microsoft Dynamics AX

MS Office Suite (Word/Excel/PowerPoint/Outlook)

Cisco Renewal tools (CCW-R & EAMP)

Job description

SHI International Corp. is seeking an Associate Customer Success Manager - Cisco to onboard customers, guide them through product lifecycles, and drive retention and growth. You will act as SME for Cisco platforms and collaborate with sales to align offerings and maximize renewal opportunities.

You will analyze consumption data, manage service delivery workflows, and maintain clear communication with customers and internal teams to ensure a positive experience and trust-building relationships.