Cisco Customer Success Associate — Onboard, Grow, Retain

SHI International Corp.; United States; À distance; USD 75 000 - 125 000; Plein temps

Avantages offerts par ce poste

Health benefits

Professional growth

Diversity commitment

Flexible options

Résumé du poste

SHI International Corp. is seeking an Associate Customer Success Manager - Cisco to onboard customers, guide them through their lifecycle, and drive retention and growth. You will analyze usage data, manage service delivery, and work with internal teams to align offerings with customer objectives.

The role emphasizes SME responsibilities, regular CSR meetings, and collaboration with sales to uncover co-selling opportunities. Travel may be required as part of engagement and events.

Qualifications

• Bachelor’s Degree or relevant work experience required.
• 2+ years of experience in a technical, business, or sales role.
• 1+ year experience in a Cisco dedicated sales support/subject matter expert position.
• Proficient in creating quotes within Cisco’s Commerce Workspace (CCW-R & EAMP).
• Ability to travel to SHI, Partner, and Customer Events.

Responsabilités

• Onboard customers and guide them through their product/service lifecycle to ensure retention and growth.
• Serve as SME for platforms, tools, or services relevant to the role.
• Plan and conduct Customer Success Reviews (CSRs) to review usage, roadmaps, and feedback.
• Analyze consumption reports and provide insights for renewal strategies.
• Build and maintain relationships with key customers and partners to ensure positive experiences.
• Collaborate with sales and internal teams to align offerings and drive co-selling.
• Provide support to project teams to ensure delivery and synchronization of services.
• Continuously learn about new product technologies relevant to the role.
• Manage order workflows and ensure timely delivery with customers and carriers.
• Maintain clear communication with customers and internal teams about status and needs.

Connaissances

Customer Success

Onboarding

Relationship Building

Data Analysis

CSRs

Co-selling

Project Coordination

Product Knowledge

Formation

Bachelor’s Degree or relevant work experience

Outils

Microsoft Office

Microsoft Dynamics AX

Cisco CCW-R / EAMP

Description du poste

SHI International Corp. is seeking an Associate Customer Success Manager - Cisco to onboard customers, guide them through their lifecycle, and drive retention and growth. You will analyze usage data, manage service delivery, and work with internal teams to align offerings with customer objectives.

The role emphasizes SME responsibilities, regular CSR meetings, and collaboration with sales to uncover co-selling opportunities. Travel may be required as part of engagement and events.