Remote Cisco Customer Success Associate

SHI International; Texas; Remote; USD 75,000 - 125,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

401K

Flexible spending account

Job summary

SHI International currently seeks an Associate Customer Success Manager for Cisco to onboard customers, guide them through their lifecycle, and drive retention and growth through strategic reviews.

The role requires SME knowledge of Cisco platforms, analysis of consumption data, collaboration with sales and internal teams, and a focus on delivering successful service projects while building strong customer relationships.

Qualifications

• Bachelor’s Degree or relevant work experience required.
• 2+ years of experience in a technical, business, or sales role.
• 1+ year experience in a Cisco dedicated sales support/subject matter expert position selling, quoting, and managing Cisco Support Services & Software contracts, including Enterprise Agreements, self-sufficiently for Customers & Account Executives.
• Proficient in creating quotes within Cisco’s Commerce Workspace for Renewals (CCW-R) & EAMP portal.

Responsibilities

• Onboard customers and guide them through their respective product or service lifecycle to ensure retention and growth.
• Function as the SME for specific platforms, tools, or services relevant to the role.
• Plan and conduct regular Customer Success Reviews (CSRs) or meetings to review product usage, roadmaps, and customer feedback.
• Interpret and analyze detailed consumption reports and provide insights for customer success and renewal strategies.
• Build and maintain strong relationships with key customers and partners to ensure a positive customer experience and foster trust.
• Collaborate with sales and other internal teams to align offerings with customer objectives and drive co-selling opportunities.
• Provide support and direction to project teams to ensure successful delivery and synchronization of service projects.
• Continuously learn and develop knowledge on new product technologies and specific offerings relevant to the role.
• Manage workflow of orders and ensure timely delivery of services, working directly with customers and carriers.
• Maintain effective communication with customers and internal teams through various platforms to update on status and understand upcoming needs.

Skills

Organization

Self-Motivation

Communication

Time Management

Presenting

Impact and Influence

Analytical Thinking

Problem-Solving

Business Acumen

Emotional Intelligence

Results Orientation

Multi-Tasking

Education

Bachelor’s degree or relevant work experience

Tools

Microsoft Dynamics AX

Cisco Commerce Workspace (CCW-R)

EAMP portal

Word

Excel

PowerPoint

Outlook

Job description

SHI International currently seeks an Associate Customer Success Manager for Cisco to onboard customers, guide them through their lifecycle, and drive retention and growth through strategic reviews.

The role requires SME knowledge of Cisco platforms, analysis of consumption data, collaboration with sales and internal teams, and a focus on delivering successful service projects while building strong customer relationships.