Remote Cisco Customer Success Associate

SHI; Providence (RI); Remote; USD 75,000 - 125,000; Full time

Benefits offered by this job

Diversity commitment

Growth opportunities

Health & financial benefits

World-class facilities

Job summary

SHI International Corp. is seeking an Associate Customer Success Manager - Cisco to onboard customers, guide them through lifecycle, and ensure retention and growth.

The role focuses on SME expertise, customer relationships, and collaboration with internal teams to align offerings with customer objectives. Responsibilities include analyzing consumption reports, managing service delivery workflows, and conducting Customer Success Reviews to drive renewals and satisfaction.

Qualifications

• Bachelor's degree or relevant work experience required.
• 2+ years of experience in a technical, business, or sales role.
• 1+ year experience in a Cisco dedicated sales support/SME position selling and managing Cisco contracts.

Responsibilities

• Onboard customers and guide them through their lifecycle to ensure retention and growth.
• Serve as SME for Cisco platforms, tools, or services.
• Plan and conduct regular Customer Success Reviews to review usage and feedback.
• Analyze consumption reports and provide insights for renewal strategies.
• Build relationships with key customers and partners to foster trust.
• Collaborate with sales to align offerings and drive co-selling opportunities.
• Support project teams to ensure successful delivery of services.

Skills

Customer focus

Communication

Analytical thinking

Time management

Education

Bachelor's degree or relevant experience

Tools

Microsoft Dynamics AX

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

SHI International Corp. is seeking an Associate Customer Success Manager - Cisco to onboard customers, guide them through lifecycle, and ensure retention and growth.

The role focuses on SME expertise, customer relationships, and collaboration with internal teams to align offerings with customer objectives. Responsibilities include analyzing consumption reports, managing service delivery workflows, and conducting Customer Success Reviews to drive renewals and satisfaction.